Neurodiversity information for parents and young people
About the medicine lockers
When you take a prescription to Boots Pharmacy at Kingston Hospital you may be given the option of collecting your medication later from the medicine lockers.
Benefits for you:
- You can collect your medication any time, when it suits you, day or night.
- You do not have to wait at the hospital while we check your prescription and get your medication ready.
- Somebody else can collect your medication for you.
- The lockers store the medication safely and securely.
How to use the lockers
You will need a smartphone to use the lockers.
What you need to do
- Give your mobile phone number to Boots pharmacy when you hand in your prescription.
- When your medication is in the locker and ready to be collected, Boots will send you a text message with a link to the locker website. Go to the lockers within 72 hours (3 days) of getting this message.
- When you get to the lockers, open the link on your smartphone.
- Follow the instructions on the website. You will have to enter your date of birth and then swipe on screen to unlock the locker.
- Remove everything from the locker before closing it. You will not be able to re-open the locker.
Parking
There is very limited parking at Kingston hospital during the day.
Between 8am and 8pm you can park in a hospital carpark for free for 20 minutes. Parking is free between 8pm and 8am.
When you cannot collect from a locker
Lockers are not suitable in all cases. They cannot be used:
- if you do not have access to a smartphone
- if the medication
- is too large to fit in the locker
- needs to be stored in a fridge or freezer
- is a Controlled Drug that needs special storage
- if your medications are complicated and you need further instructions.
If the lockers do not meet your needs, we will discuss alternative options with you.
Key information
Remember
- You must collect your medication within 72 hours. After that, the locker will not open. You will get a reminder text when there is 24 hours left for collection.
- If you do not collect within 72 hours, you will have to collect your medication from the pharmacy instead. You will get a text when this happens.
- You need a smartphone, the digital link and the patient’s date of birth to collect the medication.
- You will need to pay to park if you are onsite for more than 20 minutes between 8am and 8pm
- Once the locker is closed you cannot reopen it.
- Do not leave any items in the locker.
Contact us
Boots Pharmacy at Kingston hospital is here to support you. Contact the pharmacy:
- if you have questions about your medication
- if you could not access the locker, or you had a problem such as the door closed before you took the medication out.
Contact information
Boots Pharmacy at Kingston hospital
If your medication need is urgent, call 111 or go to your nearest Emergency Department (A&E).
Telephone:
9am to 6:30pm, Monday to Friday,
10am to 4pm weekends and bank holidays (excluding Christmas Day)
Email: krft.boots@nhs.net