If you spot any information on this page that needs updating, please let our Communications Team know: krft.comms@nhs.net

I would like to make an urgent referral for suspected cancer
All suspected cancer referrals should be sent via e-referral using the Pan London suspected cancer referral forms.

I would like to refer a patient to emergency ambulatory care (for patients requiring urgent general surgery / urology assessment)
Contact Kingston Hospital’s Surgical Ambulatory Assessment Unit: 07385 556 711 (Monday to Friday, 7.30am - 7.30pm).

A patient requires the 2-hour UCR service (fast, home-based medical support for adults experiencing urgent health issues)
Kingston (provided by Your Healthcare):
8am - 8pm call 020 8274 7088 (option 3)
Last referral by 6pm

Richmond (provided by Kingston and Richmond NHS Foundation Trust):
8am - 8pm call 020 8714 4060 (option 2 if calling 7pm-8pm)
8pm - 7am call 020 8973 3450 (last referral 10pm)

I would like to make a referral to the Kingston and Richmond virtual ward (step up service)
Contact Kingston SPA (020 8274 7088) or Richmond RRRT (020 8714 4060).

I would like to make a referral to Proactive Anticipatory Care (PAC)
For Kingston referrals, email swlicb.localitycoordinators@nhs.net  

For Richmond referrals, email swlicb.rich.localitycoordinators@nhs.net

Include the patient’s full name, date of birth, NHS number, full address, and a short paragraph of supporting information.

I would like to make a referral to the Richmond Community Neuro Rehabilitation Team (CNRT)
Contact the Richmond SPA (Single Point of Access).

I require access to tQuest, or have a problem with ordering radiology tests via tQuest
Contact the Trust’s radiology team: krft.pacsadministrators@nhs.net

I have an e-referral technical issue (with a referral or advice and guidance request)
Contact Jamie Ayliffe (e-RS Systems Manager): jamieayliffe@nhs.net

I would like to follow up a referral or advice and guidance request
Email krft.opreferrals@nhs.net and your query will be forwarded to the relevant department.

I have a question about pathology services (clinical advice)
Email South West London Pathology or find more information on our pathology page (for healthcare professionals).

I have an issue with ordering pathology tests via tQuest
Email South West London Pathology: SWLP-IT@stgeorges.nhs.uk

I would like to contact the on call microbiologist
The on call microbiologist is available via Kingston Hospital switchboard: 020 8546 7711.

I require urgent advice and guidance on management of a patient over 65 years (with a frailty score of 4-5 and frailty syndromes, or frailty score of 6 and above, and with an estimated length of stay of less than 24 hours)
Call the Frailty Phone: 07385 382 814 (Monday to Friday, 8.30am to 5pm).

I require specialist advice on non-urgent management of an older patient in the community (unlikely to require hospital admission)
Call the Geriatrician of the Day (GoD) Phone: 07823 402 948 (Monday to Friday, 9am to 5pm).

I have a question about IT / digital services at Kingston and Richmond NHS Foundation Trust
Email the Trust’s IT service desk: kh.itservicedesk@nhs.net

A patient has an issue with something that happened while in the care of Kingston and Richmond NHS Foundation Trust
Patients can contact the Patient Advice and Liaison Service (PALS): krft.pals@nhs.net