This accessibility statement applies to the www.kingstonandrichmond.nhs.uk website. 

This website is run by Kingston and Richmond NHS Foundation Trust.

How you should be able to use this website

We want as many people as possible to be able to use this website. You should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also make the website text as simple as possible to understand.

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible.

For example:

  • some pages and document attachments are not written in plain English
  • some documents have poor colour contrast
  • some heading elements are not consistent
  • some images do not have image descriptions
  • some images used to convey information have poor colour contrast
  • many older documents are in PDF format and are not accessible

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact us.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • At 400% zoom, some content does not reflow correctly which may make it more difficult to use. This fails compliance with WCAG 2.2 section 1.4.10 (Reflow).
  • At 200% zoom, the tab / focus order may not always make sense. This fails compliance with WCAG 2.2 section 2.4.3 (Focus order).
  • At 400% zoom, some links may be partially obscured by the ‘Cookies options’ banner. This fails compliance with WCAG 2.2 section 2.4.11 (Focus not obscured).
  • Some patient leaflet pages use images of text instead of text in supporting diagrams. This fails compliance with WCAG 2.2 section 1.4.5 (Images of text).
  • Some images include elements with poor colour contrast to the background. This fails WCAG 2.2 section 1.4.11 (Non-text contrast).
  • Many documents, particularly Board papers and reports, are in non-HTML formats, such as PDFs which do not meet the PDF Universal Accessibility standard. These may fail compliance with several WCAG 2.2 success criteria, including 1.1.1 (Non text content), 1.2.3 (Meaningful sequence), 1.3.1 (Info and relationships),1.4.3 (Contrast), 2.4.2 (Page title) and 3.1.1 (Language of page).

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Most of the PDFs on this website are corporate documents which do not relate directly to service provision or patient care.

What we’re doing to improve accessibility

We are working to progressively fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard. In particular, we have a programme of work to convert patient-facing PDF materials into HTML format.

In some cases, we will continue to offer a printable PDF version as an alternative to an accessible 

Feedback and contact information

Please use the form at the bottom of this page to feedback on this statement or the website content.

You can also contact the communications team.

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was prepared on 4 February 2025. It was last reviewed on 21 May 2025.

This website was last tested in January 2025 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by Frank Design Ltd.

We also used findings from our own testing when preparing this accessibility statement, alongside recommendations from the Government Digital Service.

Last updated 21 May 2025.