If your baby has been admitted to a neonatal unit you may soon be asked to take part in NHS England’s National Neonatal Care Experience Survey. The survey helps us monitor what's working well and how neonatal care services could be improved, both locally and nationally. Your feedback will help shape NHS neonatal care for others in the future.

All eligible parents or guardians of babies who were discharged from neonatal care in June, July or August 2025 will be contacted to take part in the survey.

Taking part in the survey is voluntary and all answers are confidential.

If you do not want to take part, you do not have to give a reason. To opt out, or if you have any questions about the survey, please contact:

Lee Walsh (Patient Experience and Involvement Lead)
Email: Lee.walsh@nhs.net
Telephone: 0208 934 2504

The survey will be carried out by Picker on behalf of NHS England. Picker have applied to an independent oversight group which includes members of the public, to provide support for confidential patient information to be accessed to identify and invite people to respond to this survey.

NHS England will be applying to the Department of Health and Social Care for exemption from the National Data Opt Out for this survey. For further information, visit the NHS England website. If exemption is granted, you might be invited to take part in the survey.