Missed appointments

  • If you are unable to attend an appointment let us know as soon as possible.
  • Unfortunately, we cannot automatically offer you a new date if you miss appointments without letting us know. We may ask you to go back to your GP for a new referral to the hospital. This will then delay your treatment.

Special requirements

  • Contact us if you need the letter in a different format, an interpreter, or support due to an impairment or disability.
  • We welcome calls via the Relay UK app (for people with hearing and speech difficulties).
  • The Learning Disability Liaison Service supports adult patients with a learning disability and/or their carers to prepare for a visit. Call 020 8934 6895 (Monday to Friday 9am to 5pm) or email krft.learningdisabilityteam@nhs.net.
  • You can find information about accessing the hospital on the AccessAble app.

General advice or support

For general advice contact our Patient advice and liaison service (PALS) on 020 8934 3993 (Monday to Friday 9am to 5pm) or krft.pals@nhs.net.

Transport to our sites

  • Our website has information about how to get to your appointment.
  • If you need financial assistance for travel and parking, visit the NHS website.

Coming to Kingston Hospital

This section ONLY applies if your appointment is at Kingston Hospital.

  • Your number plate will be photographed on the way in. Pay before you leave using one of the machines near our entrances.
  • If you leave within 20 minutes, you do not need to pay.
  • Blue Badge holders may park in disabled or standard bays. For free parking, scan the barcode on your Blue Badge at a payment machine before you leave. There is no need to display your blue badge in your vehicle.
  • Parking Office: 020 8934 6770, 8am to 4pm, Monday to Friday or email khft.pts.kingstonhosp@nhs.net.

Ambulance transport

  • Ambulance transport is only available for patients coming to Kingston hospital with a medical need or who need specialist assistance.
  • Call the Transport Assessment Team on 020 8934 6770, 10am to Midday and 2pm to 4pm, Monday to Friday.